COMMUNICATION TECHNOLOGY

Exchange of information based on faultless telecommunications

The success of a company is crucially dependent on the exchange of data and information. We develop and install customised telecommunication solutions which are adapted to your special requirements – both in-house and external systems, wireless or cable-based. We start with a manufacturer-independent customer consultancy service, go on to handle the planning and implementation, make sure that everything is operating smoothly and offer rapid fault clearance if something goes wrong. Our assignments are subject to the control of a database-based ITIL service management system. This centralised and transparent system registers and archives all processes relating to customer orders and fault clearance, and provides rating statistics at the touch of a button. This is a valuable tool for optimising operating processes and monitoring adherence to agreed customer service level agreements.

Services and areas of expertise

Communication technology

Consultancy and planning of individually conceived telecommunication solutions
Project management, system integration, general contractor's services
Planning, installation and migration
Cable laying and extensions
Networked subscriber relay systems
IP telephony
Unified Messaging / CTI
Planning and setup of Contact Centres
Technical management of Call Centres
Test laboratory for error analysis, control and programming of telephone systems
Telephone hotline
Remote support (6.30 am to 7.00 pm)
Fault clearance with guaranteed recovery time
Rapid response times with on-site service, based on a network of partners throughout Germany
Special training of technical employees in use of Siemens systems
Documentation with database-based system for management of assignments

Portfolio of services: Communication technology - Download PDF File

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