COMMUNICATION TECHNOLOGY

Exchange of information based on faultless telecommunications

The success of a company is crucially dependent on the exchange of data and information. We develop and install customised telecommunication solutions which are adapted to your special requirements – both in-house and external systems, wireless or cable-based. We start with a manufacturer-independent customer consultancy service, go on to handle the planning and implementation, make sure that everything is operating smoothly and offer rapid fault clearance if something goes wrong. Our assignments are subject to the control of a database-based ITIL service management system. This centralised and transparent system registers and archives all processes relating to customer orders and fault clearance, and provides rating statistics at the touch of a button. This is a valuable tool for optimising operating processes and monitoring adherence to agreed customer service level agreements.


Services and areas of expertise

Communication technology

  • Consultancy and planning of individually conceived telecommunication solutions
  • Project management, system integration, general contractor's services
  • Planning, installation and migration
  • Cable laying and extensions
  • Networked subscriber relay systems
  • IP telephony
  • Unified Messaging / CTI
  • Planning and setup of Contact Centres
  • Technical management of Call Centres
  • Test laboratory for error analysis, control and programming of telephone systems
  • Telephone hotline
  • Remote support (6.30 am to 7.00 pm)
  • Fault clearance with guaranteed recovery time
  • Rapid response times with on-site service, based on a network of partners throughout Germany
  • Special training of technical employees in use of Siemens systems
  • Documentation with database-based system for management of assignments


Portfolio of services: Communication technology - Download PDF File


 

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